| 1 | More RT tasks |
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| 2 | |
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| 3 | Tasks: |
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| 4 | |
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| 5 | - add your colleagues from around the room to your "netmgmt" group, and |
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| 6 | give them a login/password |
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| 7 | |
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| 8 | - make them send requests to your NOC ("net@pcX.mgmt") |
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| 9 | |
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| 10 | - experiment with the "comment" and "reply" features, observe the difference |
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| 11 | in the communication flow |
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| 12 | |
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| 13 | - create another queue called "support", and using the RT Lab 1, try |
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| 14 | to make it work so you can send mail to it (you can give the "netmgmt" |
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| 15 | the same rights to the new "support" Queue as for the "net" queue) |
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| 16 | |
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| 17 | - make a group called "RT admins", give them rights to manage RT |
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