NSRC Help Desk
Return to Archived Materials home.
Introduction
Since the early 1990s, the Network Startup Resource Center has been a part of several efforts to improve support and Help Desk organizations at several locations around the world. From these efforts we have created several documents, reports, and presentations that might help your organization as it attempts to support the ever-increasing number of people using your network and resources.
Resources in English
- CD-ROM & Installer Program Creation (Historical)
- Flashing Ubiquti NanoStation2's with Open Source Firmware
- ISP Resources
- Making Your Website More Visible
- Mailman List Move Across Servers: Case Study
- Report to an ISP (A report detailing Help Desk setup and possible improvements. Historical.)
- Securing Network Services and Infrastructure
- Setting up a Functional Support Organization (Detailed)
- Virus and e-mail hoaxes - how to detect them!
- Web resources for ngos and nonprofits - from the client's point of view.
Presentations
- Help Desk Services: SANOG 10, New Delhi, India, September 2007: [OpenOffice | PDF | PowerPoint]
- Help Desk Presentation: AfNOG 2008, Rabat, Morocco, June 2008: [OpenOffice | PDF | PowerPoint]
- Campus Networking Best Practices: Tutorial from SANOG 12, Kathmandu, Nepal, September 2008. Includes multiple presentations and links.
Ubuntu Linux
- A short Overview [PDF | Open Document | Powerpoint]
- Step-by-Step Installation of Server 7.04 [PDF | Open Document | Word]
- Step-by-Step Installation of Server 7.10 [PDF | Open Document | Word]
- PostInstall Exercises [PDF | Open Document | Word]
Recursos en Español
Un poco de historia: El documento, Creando una Organización de Soporte que Funciona, fue hecho como parte de un viaje con el auspicio de la NSRC para ayudar un proveedor de servicios Internet en Luanda, Angola (EBONet) con sus servicios de soporte (Help Desk). La traducción y actualización de este documento se terminaron en Santo Domingo, Republica Dominicana durante un Taller de Tecnologóa hecho por RUDAC.
Las paginas Web que se encuentran en, Presentación de Internet Information Server, se realizaron para una presentación de taller en Santo Domingo, Republica Dominicana.
- Creando una Organización de Soporte que Funciona (documento mas detallado)
- Engaños por Correo Electrónico - ¡Como detectarlos!
- Presentación de Como Hacer una Organización de Soporte (documento menos detallado) [ PowerPoint ]
- Presentación Servicios de Internet Usando Windows NT (Internet Information Server) [ PDF | PowerPoint]
- Recursos web para las Organizaciones No Gubernamentales y Fundaciones - Desde el punto de vista de los clientes.